Thank you for choosing MyState Bank

At MyState we are committed to service excellence and exceeding the needs of our brokers and your customers.

Our current turnaround times are listed below and are based on applications received with:

  • all supporting documentation supplied to our satisfaction; and
  • before 3pm on a business day.

SERVICE STATUS Standard Loan
Conditional Approval
Based on the receipt of all information required to conditionally approve the application.
4 business days
Home Guarantee Scheme (HGS) Preapproval
Based on all HGS documents signed and received in order to satisfy scheme requirements.
6 business days
Formal Approval and Documents Issued
Based on all requested information received to satisfy approval conditions.
+ 3
Application Received with Missing Information
Based on the receipt of all requested missing information required to decision the application.
+ 4

These timeframes are subject to change and will be updated accordingly.


Our Acceptable Loan Structures are PAYG or Self Employed where the ownership of the business must be by the applicant(s) or a minimum 50% shareholding held. The following is a guidelines of what is acceptable in our Standard policy.

  • A Sole Trader or Partnership;
  • A Company where the Director(s) are the applicant(s) and utilising the company’s income to service; and
  • Trustees of a Trust where the beneficiaries are the applicants and utilising the applicant’s income to service.
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