DocuSign

What are digital signatures?

Digital signatures are offered by MyState Bank whereby customers can review and approve important documents electronically using DocuSign.

How does it work?

Customers will receive an email with a link to view their loan documents. They need to make sure they have their mobile phone near by. Once they click on Review Documents, they will be prompted to generate an SMS code to enable them to open their documentation. This is an additional layer of security. A 6 digit code will be sent to the mobile phone number we have verified on your customer's profile. They enter the 6 digit code and follow the prompts to set up and adopt a digital signature. By selecting Adopt and Sign, they agree that the signature and initials they have selected will be the electronic representation of their signature, and that it has the same legal binding as a pen and paper signature.

Next, the customer reviews the documents to ensure they are happy with our terms and conditions. Once they are happy to accept the credit offer, they simply click ‘Sign Here’ to apply the electronic approval.

We realise that our customers are busy and may not always be able to complete a full review of loan documents in one session. They may select ‘Finish Later’, and then log back in when they can complete the documents. We’ll even send them a reminder if they forget to review the documents. They have up to 90 days from the date the loan is approved. After this time, the credit offer will expire and the document will be deleted from the system.

If you would like some more information, please see the DocuSign Customer Guide or the DocuSign Broker Guide or you can always check out the official DocuSign support page and their step-by-step instructional guide to signing electronic documents.

Frequently Asked Questions

Who will they receive an email from?

The email will come from dse@eumail.docusign.net or dse@docusign.net

To ensure the firewall does not block these addresses, we advise customers to add these addresses to their trusted senders list.

What if they don’t receive the document?

If they have not added dse@eumail.docusign.net & dse@docusign.net to their safe senders list, the email may have gone into the junk or spam folder. If it’s not there, they can call the phone number listed in the emailed instructions received.

Is it safe and secure?

Yes, digital signatures are operated by DocuSign, an online digital transaction management platform that offers businesses a secure method to review and approve documents. DocuSign is a global leader for electronic signatures trusted by over 60 million users across the world. MyState Bank has adopted a two-level security approach to prevent unauthorised parties from accessing documents. Customers will need access to the personalised email from DocuSign and a 6 digit unique access code that will be sent to them via SMS. It’s not possible to access the documents without these two pieces of important information. Customer executed loan documents will be saved and stored by MyState Bank as per current banking practices. Copies of executed documents will only be stored within DocuSign for a period of two weeks. After this time, documents will be purged from DocuSign and only held within MyState Bank’s systems.

Is the digital signature legally binding?

Yes, signing documents electronically has the legally binding equivalent to a handwritten signature. Whenever a customer executes a digital signature, it has the same validity and meaning as their handwritten signature.

What if there are multiple borrowers?

When there are multiple borrowers on a loan, the process will work exactly the same. Each borrower will receive their own email with a link to the loan documents. Once they click on the link to access the DocuSign system, they will receive their own unique access code via SMS.

Will they receive a copy of the documents?

Once all relevant parties have completed a full review of the loan documents and applied their approval in the relevant sections, MyState Bank will be notified of the loan approval. They will each receive email confirmation along with a copy of the approved loan documents.

What if they have problems or notice something is wrong? Who can they call for help?

If they do encounter problems, or need help with electronic documents, they should call the phone number listed in the emailed instructions received.

MyState Bank uses the DocuSign Electronic Signature Service.
Further details about DocuSign and DocuSign’s Privacy Policy are available on their official website at www.docusign.com.au
For additional help with signing you can always check out the Official DocuSign support page and their step by step instructional guide.

What are digital signatures?

How does it work?

Frequently Asked Questions

We’re here to help

Credit policy

Resources

Servicing calculator

Contact us