Our SLAs

Loan type SLA
New application assessment 3 business days
Pre-approvals 7 business days
Missing information reviews / Formal approval + 3 business days
Loan document issuance + 3 business days

These timeframes are subject to change and will be updated accordingly.

Testimonials

  • Kirsty Cheeseman, Mortgage Broker
    We have close to 30 lenders on our panel and Paul is by far the most responsive BDM with which we deal. He returns phone calls and emails within the hour (sometimes less) which helps our business to move deals forward in a timely manner. Workshopping deals with Paul is never an issue and we never feel like we are inconveniencing him.
    Kirsty Cheeseman, Mortgage Broker
    Eureka Lending Group