MyState Broker Portal
Welcome to the MyState broker portal - here you’ll find everything you need to partner with MyState.
Christmas & New Year operating hours
From Wednesday, 24 December, our Broker Support Team will be operating with reduced staffing across the Christmas and New Year period. We’ll still be here to help - but please allow for slightly longer response times. Full capacity resumes Monday, 5 January.
Settlements & discharges
Please note that no settlements or discharges will be processed from our Harrington Street office from 24 December through to the New Year period.
MSA & PEXA
All MSA and PEXA settlement services will continue to operate as normal.
Our SLAs
| Loan type | SLA |
|---|---|
| New application assessment | 3 business days |
| Pre-approvals | 7 business days |
| Missing information reviews / Formal approval | + 2 business days |
| Loan document issuance | + 3 business days |
These timeframes are subject to change and will be updated accordingly.
