Request an escalation

If you’re experiencing an urgent issue or delay with a submitted application, you can request an escalation for review by our Escalations Team.

To help us action your request quickly, please make sure it aligns to our Service Level Agreement (SLA) criteria.

Escalations are designed for time-sensitive or exceptional situations, including:

Finance clause / contract dates that are due and may impact the customer’s outcome

or

If your request meets one of the above, please submit the form below. Our team will review your request and respond within four business hours.

"*" indicates required fields

Broker name*

Broker code*

Email*

Phone*

BDM name*

Find your BDM here.

Customer name*

Submission date*

Finance clause due date*

Application number*

Reason for escalation*

Comments (optional)

Privacy Policy & Data Handling Statement

Spam protection